Terms of Service

Last updated: October 2026

These Terms of Service (“Terms”) govern your use of DriveMoreReviews.com, operated by W W Media, a sole trader registered in England and Wales (“we”, “us”, “our”). By creating an account or using the platform, you agree to these Terms.

1. Who We Are

W W Media is a sole trader operating DriveMoreReviews.com, a software-as-a-service platform that automates Google review collection for UK businesses via SMS. Our ICO registration number is ZC105203.

2. The Service

DriveMoreReviews.com provides tools that allow business owners to send personalised SMS messages to their own customers, directing them to leave a review on Google. The platform includes a holding page, dashboard, SMS scheduling, list upload tools, and review management features.

We are a technology platform only. We do not guarantee any specific Google search ranking, review score, or outcome.

How the review page works.

  • Each customer receives a link to a page showing the business name and a button to leave a review on Google.
  • Every customer sees the same page and the same Google button. We do not ask customers what they think of the business before showing it, and nothing on the page changes according to their opinion.
  • Customers may also choose to send the business a private message instead of, or as well as, leaving a public review. This is an option offered to everyone, never a replacement for the Google button.
  • We never filter, screen, delay or condition a customer’s access to Google. We cannot see, edit, remove or influence any review a customer writes, and we do not offer any incentive for leaving one.

Using the platform to discourage negative reviews, or to solicit reviews selectively, is a breach of these Terms and of Google’s own policies.

3. Eligibility & Account Registration

You must be at least 18 years old and operating a legitimate business in the United Kingdom to use this platform. By registering, you confirm that all information you provide is accurate and that you are authorised to act on behalf of the business you register.

One account is for one business, connected to one Google Business Profile listing. You must not open more than one account for the same business or listing.

You are responsible for maintaining the security of your account credentials. You must notify us immediately at support@drivemorereviews.com if you suspect unauthorised access.

4. Subscription Plans & Billing

4.1 Plans

We offer 4 subscription tiers, each with a monthly customer allowance: Starter (£24/month, 100 customers), Growth (£49/month, 250 customers), Pro (£99/month, 500 customers) and Business (£199/month, 1,000 customers). Plan details and features are described at drivemorereviews.com/pricing.

4.2 Free Trial

New accounts receive a 14-day free trial covering 100 customers, with messages sent via our shared number pool. No card is required to begin a trial.

The 14 days start when you add your first customer, not when you sign up. The trial ends automatically after 14 days. The 100 customers are the most you can add during the trial; once you have used them, you can subscribe to keep adding. Each Google Business Profile listing is entitled to one free trial. An account that connects a listing which has already had its trial will not receive another.

4.3 Billing

Subscriptions are billed monthly or annually in advance via Stripe. By providing your payment details, you authorise us to charge the applicable fee on each renewal date. All prices are in GBP and inclusive of VAT where applicable.

4.4 Monthly Customer Allowance

Your allowance counts customers, not messages. Adding a customer uses one unit of your allowance, whether that customer receives one message or two (the review request and, where applicable, a single reminder). Messages we send as part of a paid list upload (Section 7) never count against your allowance.

A customer you add again after 30 days uses a new unit. We do not allow the same customer to be asked twice within 30 days; asking the same customer again after that is a new request and is charged as one.

Your allowance resets on your billing anniversary each month. Unused units do not roll over. Once you have used your allowance you cannot add more customers until your next reset date or an upgrade; anything already queued still goes out.

To protect your Google listing, list uploads (Section 7) are sent at a daily pace: between 10 and 50 customers a day, set by your listing's review count and rising as it grows. Customers you add yourself, and their reminders, are not limited by this daily pace.

4.5 Upgrades & Downgrades

When you upgrade, your monthly allowance increases straight away to the new plan's amount, and customers already asked this month still count towards it. A downgrade takes effect from your next monthly reset.

4.6 Annual Plans

Annual subscriptions are billed upfront for 12 months at a discounted rate (equivalent to 10 months). Annual plans are non-refundable after 14 days.

5. Cancellation Policy

You may cancel your subscription at any time via the billing portal in your dashboard settings. Cancellation takes effect at the end of your current billing period — you retain full access until that date. We do not offer pro-rata refunds for unused days in a billing period.

Cancelling does not affect a list upload you have already paid for: its remaining sends continue until the list is complete (see Section 7.4). The list upload fee is non-refundable except as set out in Section 10.

6. Your Own Dedicated Number (Add-On)

The dedicated number add-on gives your business its own mobile number. Every text we send on your behalf comes from that number, and replies from your customers are forwarded to your account email. It costs £7.99 per month, or £79.90 per year, added to your existing plan and billed on the same date and in the same interval. It is included at no extra cost on the Business plan.

When you add it, we charge the part-period straight away. You pay for the remainder of your current billing period at the point you add it, and from your next bill onwards it appears on your normal subscription invoice. If that first payment is declined we do not give you a number, and nothing is charged.

If you remove it, you keep the number until the end of the period you have paid for. We do not refund or credit the unused part of that period, and the 90-day hold described below starts when the period ends rather than on the day you remove it.

The number remains ours. We licence it to you for the period you pay for it. It is registered to DriveMoreReviews with our network provider, it is not portable, and it cannot be transferred to you or to another provider if you leave.

Once that period ends, we hold your number for 90 days. During that time we send nothing new from it, but replies and STOP messages from your customers still reach you, so a customer answering an older text is not left talking to nobody. If you re-add the add-on within those 90 days you get the same number back. After 90 days it returns to our shared pool or is given up, and we cannot guarantee that number again.

A dedicated number is not an alphanumeric sender ID and does not display your business name in place of a number. Numbers are subject to availability; if none is free when you add the add-on we will tell you and refund or credit any charge made.

7. List Uploads

A list upload is a one-off paid product. You upload a list of your past customers and we send each of them a single review request by SMS. There is no follow-up message. It is paid per customer and is separate from your monthly customer allowance, except the free trial list described in 7.5, which counts towards your trial allowance.

7.1 Pricing

The price is per customer and depends on the size of the list and your plan, as shown in the upload wizard before you pay. The minimum charge is £5.00. The price shown before payment is final. It is based on the number of customers we will actually text: after cleaning, we remove duplicates, invalid numbers, landlines, anyone who has opted out, anyone you have messaged through the platform in the last 180 days, and anyone already in a list being sent. You are never charged for a customer we remove.

7.2 Non-Refundable

List upload payments are non-refundable, including if you cancel your subscription, if some customers do not respond, or if the list does not produce the number of reviews you hoped for. The one exception is set out in Section 10: if we terminate your account for cause, we refund the customers on a paid list we have not yet messaged.

7.3 Delivery

Sending starts the day after payment and is paced. The number of messages sent each day is set by the current review count of your connected Google Business Profile and rises automatically as that count grows. Pacing exists to protect your listing: a sudden burst of reviews on a profile that normally receives a few a month is a pattern Google may act against.

Before payment we show an estimated number of days to complete your list. It is an estimate, not a guaranteed date or a delivery period. There is no deadline by which delivery must finish.

7.4 Completion

Once paid, a list upload is sent to completion regardless of the status of your subscription, including if it is cancelled or lapses. No message is sent to a customer who has opted out. This promise protects a customer who cancels; it does not apply where we terminate your account for cause under Section 10.

7.5 Eligibility

List uploads are available on any paid plan. Where you have more than one paid list in progress, they are sent in the order they were paid for. During a free trial you can upload one list of up to 30 customers. It counts towards your trial allowance and is not charged. If your trial ends before it has been sent, the rest of that list waits until you choose a plan.

8. SMS Sending — Your Responsibilities

By using this platform to send SMS messages, you confirm and agree that:

  • Every customer you add or upload has received a genuine service from your business within the last 12 months
  • You have a legitimate interest basis under UK GDPR to contact them for the purpose of requesting feedback
  • You will not add or upload anyone who has previously asked not to be contacted
  • You will not use the platform to send marketing promotions, unsolicited offers, or any message unrelated to genuine post-service review requests
  • You are responsible for the accuracy of the data you add or upload

Every SMS sent via the platform includes a STOP opt-out instruction. A customer who replies STOP is opted out permanently. We honour opt-outs on every send path — single requests, reminders and list uploads — and an opted-out number is removed from any list you upload later. You must not attempt to contact an opted-out customer through this platform, and you must not add them again under a different number or name to get around it.

9. Prohibited Use

You must not use DriveMoreReviews.com to:

  • Solicit reviews from people who have not genuinely used your business
  • Offer incentives in exchange for Google reviews
  • Send SMS to purchased, rented, or scraped contact lists
  • Impersonate another business or use another business's Google profile
  • Attempt to circumvent our opt-out or deduplication systems
  • Use the platform for any purpose that violates UK law

Breach of this section is dealt with under Section 10.

10. Acceptable Use, Suspension & Termination

10.1 What counts as abuse

We will treat any of the following as abuse of the platform:

  • Adding or uploading customers without the consent and legitimate interest you confirmed you hold in Section 8
  • Sending to people who have not done business with you
  • Ignoring an opt-out, or trying to get around one
  • Using the service for anything other than asking your own genuine customers for a review
  • Trying to evade your allowance, the daily limit, the 30-day and 180-day rules, or the one-trial-per-listing rule — including by opening more than one account
  • Any use that breaches PECR, UK GDPR, or the acceptable use requirements of our SMS provider, Telnyx

10.2 Suspension and termination

If we believe your use of the platform creates a legal or regulatory risk, or there is a live compliance problem, we may suspend or terminate your account immediately and without notice. A PECR breach cannot wait for a notice period, and the numbers we send from are shared with other businesses.

In other cases we will normally contact you first and give you a chance to put things right.

10.3 What happens when we terminate for cause

Sending stops immediately, including any paid list upload in progress. The completion promise in Section 7.4 protects a customer who cancels; it does not protect an account we have terminated for abuse.

We refund you for every customer on a paid list that we have not yet messaged, at the price you paid per customer. We do not keep money for messages we will not send. Subscription fees for the current period are not refunded.

10.4 Our decision

The decision to suspend or terminate is ours, made in good faith on the information we have. If you ask, we will tell you the reasons. You can write to support@drivemorereviews.com.

11. Data & Privacy

We process personal data in accordance with our Privacy Policy. By using the platform, you agree to that policy. The Privacy Policy is the governing document for how we handle data; where these Terms and the policy differ, the policy applies.

You remain the data controller for all customer contact data you add or upload. We act as a data processor on your behalf. You are responsible for ensuring your use of the platform complies with UK GDPR and PECR.

How long we keep it. Customer contact records, review requests, list-upload contacts and SMS delivery logs are deleted automatically 24 months after the last message to that customer. The full rules, including how long we keep information about businesses we may contact, are in section 5 of the Privacy Policy.

Where someone has opted out, we keep the minimum record needed to keep honouring that opt-out - the phone number, the fact they opted out and when - indefinitely, for as long as we operate. Deleting it would mean texting someone who told us to stop. This is a deliberate legitimate-interest retention, not an oversight.

12. Platform Availability

We aim to maintain high availability but do not guarantee uninterrupted service. We are not liable for any loss arising from planned or unplanned downtime, SMS delivery delays caused by our SMS provider (Telnyx) or the mobile networks, or Google Reviews platform changes outside our control.

13. Limitation of Liability

To the fullest extent permitted by law, W W Media's total liability to you for any claim arising from your use of DriveMoreReviews.com shall not exceed the total subscription fees you paid in the 3 months preceding the claim. We are not liable for indirect, consequential, or loss of profit claims of any kind.

14. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the platform after changes are posted constitutes acceptance of the revised Terms.

W W Media, trading as DriveMoreReviews.com. For enquiries, contact support@drivemorereviews.com.